The first step in the process is to file the claim via the realprotect website. Be sure to include as much information as possible when you file your claim, but if you don’t have certain information, that’s ok. The important thing is to make the initial filing. Keep in mind that any pre-existing damage is not covered, and if your tenant isn’t paying their rent for any reason other than a covered property loss, that is not a claim.
Once your claim is filed, then you can expect to be contacted by your insurance company within 24-48 hours. Under the insurance contract, it is your obligation to prevent any further damage from occurring, and if your claim is covered, typically your policy will pay the cost to prevent further damage from happening. Be sure to take good pictures and keep samples of any damaged property, if possible. Once the field adjuster inspects the damage, then that information is turned over to the insurance company inside adjuster for review and payment. The whole process can take several weeks to several months, depending on multiple factors, including the complexity of the claim, the catastrophic nature of the claim and many other circumstances. You can always reach out to realprotect for an update, and our office will do our best to answer any questions and to facilitate you being paid what is owed, as quickly as possible.